EXISTING PRODUCT SUPPORT
For TUORDE battery owners, distributors and OEM partners. Send your product and order details so your request can be reviewed against the supplied configuration and applicable documents.
Email: ivy.xiao@tuorde.com · WhatsApp: +852 9057 9289
Start with the information you have. Mark unknown details as “not available” so the review can identify what is still needed.
Do not open the battery enclosure or bypass protection functions to collect information. Technical checks should follow the instructions for the exact battery and installation.
Email or message TUORDE with the battery model, order details and a clear description of the issue.
TUORDE reviews the information and may ask for missing identification, photographs or equipment details.
The technical review uses the supplied configuration and applicable instructions. Additional observations or installer checks may be needed.
Warranty eligibility is checked against the model, order and relevant warranty documents. A support request alone does not confirm coverage.
The proposed action and any return arrangements are communicated for confirmation. Follow up through the same contact route with the outcome.
Warranty duration, coverage and handling depend on the terms applicable to the supplied model, configuration and order. This service page explains how to request help; it does not replace those terms.
Following review, TUORDE can explain the applicable repair, replacement or other agreed resolution. Confirm any inspection requirements, costs, freight responsibilities and return instructions before proceeding.
Request Warranty Terms for My Model →Request the warranty terms, installation instructions, current datasheet and any applicable BMS or communication guidance for your battery. Include the model and order reference so the correct configuration and document revision can be identified.
Explore Datasheets & Downloads →Request the terms applicable to your exact model, configuration and order. This page does not assign one warranty period to every TUORDE battery.
Yes. Start with the model, serial or batch number, order details, photographs and a description of the issue. Include app screenshots or logs only when they are available.
Include the seller, brand and purchase information in your request. This helps identify the support route and responsibilities applicable to the supplied battery.
Contact TUORDE for instructions before arranging a return. Transport arrangements depend on the battery condition, applicable shipping requirements and agreed handling terms.
No. Coverage and the available resolution depend on the applicable warranty terms and review findings. Any repair, replacement, freight or other charges must be clarified before proceeding.
Use the existing project contact page for a new battery program, sample quotation or OEM/ODM discussion.
Discuss a New Battery Project →Use the email template to organize your product and order details, then attach any relevant photographs or available logs in your email application.
Prepare My Support Email →
